INTRO TO MY EPIC APP

What is the My Epic app?

The My Epic app unlocks the mountain, offering lift access, real-time resort updates, personalized stats, account information and so much more at Vail Resorts’ 37 owned and operated North American resorts. Most notably, My Epic will include a new Mobile Pass & Lift Tickets* technology that allows guests to activate their pass or lift ticket(s) directly on their phone, and get scanned, hands free, via Bluetooth® technology specifically designed for low energy usage. This reduces the need to carry a physical pass or lift ticket card, visit the ticket window or wait to receive a pass or lift ticket in the mail.

The My Epic app offers features to make sure you have the best possible experience on the mountain, including: 

• Mobile Pass & Lift Tickets*
• Interactive trail maps with GPS location tracking, and real-time and predictive lift line wait times
• Personalized stats, including vertical feet, days skied, lifts taken, resorts visited, resort most visited, highest elevation and distance – NOTE: Guest using Mobile Pass & Lift Tickets must enable GPS tracking to record ski/ride stats
• Account and pass information, including resort access and any restricted peak dates associated with your pass
• Mountain and resort alerts, including operational information like grooming updates, terrain status, snow reports and base conditions
• Ski Patrol assistance to get direct access to ski patrol during an emergency with your GPS location ensuring your safety on the mountain
• Weather updates, snow cams and more
• Exclusive Pass holder benefits with Epic Mountain Rewards on your phone
• Pay right on your phone with Resort Charge
• On-Demand Support to answer questions about the app

*Mobile Pass & Lift Tickets will not be available at Whistler Blackcomb as well as any Partner Resorts for the 2023/24 season. See a full list of partner resorts here.

At what resorts can I use the My Epic app?

The My Epic app is available at Vail Resorts' 37 owned and operated North American resorts. Mobile Pass & Lift Tickets will not be available at Whistler Blackcomb for the 2023/24 season. A physical pass or lift ticket card is needed for lift access at Whistler Blackcomb.

The Mobile Pass & Lift Tickets feature in the My Epic app is available at the 36 owned and operated resorts in the U.S.: Vail Mountain, Beaver Creek Resort, Breckenridge Ski Resort, Keystone Resort, Crested Butte Mountain Resort, Park City Mountain, Stevens Pass Ski Resort, Kirkwood Mountain Resort, Northstar California Resort, Heavenly Mountain Resort, Mount Snow Resort, Stowe Mountain Resort, Okemo Mountain Resort, Hunter Mountain, Mount Sunapee Resort, Attitash Mountain Resort, Wildcat Mountain, Crotched Mountain Ski & Ride, Liberty Mountain Resort, Roundtop Mountain Resort, Whitetail Resort, Jack Frost Big Boulder, Seven Springs Mountain Resort, Hidden Valley Resort, Laurel Mountain, Wilmot Mountain, Paoli Peaks, Snow Creek Ski Area, Hidden Valley Ski Area, Brandywine Ski Resort, Boston Mills Ski Resort, Mad River Mountain, Mt. Brighton Ski Area, Afton Alps Ski Area and Alpine Valley Ski Area.

Will I be able to use the My Epic app and Mobile Pass at partner resorts on the Epic Pass?

No, the My Epic app and Mobile Pass will not work at partner resorts on the Epic Pass, like Telluride Ski Resort or Resorts of the Canadian Rockies. You will need to bring your physical pass or lift ticket card with you when visiting any of our partner resorts. See a full list of partner resorts here.

Will I be able to use the My Epic app and Mobile Pass at European and Australian resorts on the Epic Pass?

At this point in time, the My Epic app is available at Vail Resorts’ 37 owned and operated North American Resorts. It will not be available outside of North America this season. The Mobile Pass & Lift Tickets feature in the My Epic app is available at Vail Resorts’ 36 owned and operated resorts in the U.S. You will need to bring your physical pass or lift ticket card with you when visiting resorts outside of the U.S. this season.

Do I need to be a Pass Holder or lift ticket purchaser to access the My Epic app?

No, but only Pass Holders and people who purchase their lift tickets in advance of their trip (e.g. online, by phone) will have access to the Mobile Pass & Lift Tickets functionality within the app.

Will I be able to use Mobile Pass when visiting the United States on my EDGE Card or Epic Australia Pass?

No, EDGE Cards and Epic Australia Pass, will not be compatible with Mobile Pass this season.

GETTING STARTED & APP PRO TIPS

How do I access the My Epic app?

Download the My Epic app from the Apple App Store or Google Play App Store. If you have the EpicMix app on your phone, it will automatically update to the My Epic app.

How do I log in to my account to activate my pass/lift ticket(s) on the My Epic app?

Once you have downloaded the app, you will be prompted to follow these instructions and activate your account and Mobile Pass or Lift Ticket: 

1. If you already have an epicpass.com account, sign in using your email. If you do not have an existing account, follow the steps to Create an Account.
2. View your Mobile Pass or Lift Ticket(s) on the Home screen if you have a pass or lift ticket associated with your account.
3. Activate Pass & Bluetooth TM – a popup will appear asking you to enable Bluetooth TM. Press "Allow."

Watch a How-to Video here.

How do I ensure my pass/lift ticket(s) is appropriately set up on the My Epic app, so I know I’m all set to ski/ride and won’t get stopped at the lift when loading?

Once you have logged in and activated Bluetooth TM, there will be a green check mark underneath your pass or lift ticket(s) on the Home screen or Pass & Tickets screen. This check mark means that your pass or lift ticket(s) will scan appropriately in the lift line using Bluetooth TM technology. We encourage you to check your access each day by ensuring the green check mark is present.

Watch a How-to Video here.

Why aren't my pass/lift ticket(s) showing up in the My Epic app?

It could be because of one of three reasons:

1. You are not signed into the right account in the app: To find out if this is the case, navigate to the "Pass and Ticket" tab and click on "Search for Account." Verify the name and DOB is correct, and type in the pass number or order confirmation number. The app will instruct you on how to sign-in to the correct account associated with the active pass/lift ticket, as needed.
2. You have a Whistler Blackcomb pass or lift ticket: Mobile Pass & Lift Tickets will not be available at Whistler Blackcomb for the 23/24 season. If you have a Whistler Blackcomb pass or lift ticket, please use your physical pass or lift ticket card to access the lifts.
3. You have a pass or lift ticket that is not eligible for Mobile Pass & Lift Tickets: There are a few passes and lift ticket-types that will not be available on Mobile Pass & Lift Tickets this season. A few examples include: Whistler Blackcomb passes, Whistler Blackcomb lift tickets, Buddy tickets, Ski with a Friend tickets, lift tickets purchased day-of at the ticket window, and lift tickets purchased with a Ski and Ride School lesson.
4. You have an Android phone and you have not enabled Location & Bluetooth permissions: When the My Epic app launches for the first time, you will be prompted to enable permissions to access the device’s location. Then when you select “Pass & Ticket” for the first time, you will be prompted to enable the “Nearby Devices” permission (i.e. Bluetooth®). If you decline either the location or “Nearby Devices” permission prompts, you will see an error message on the “Pass & Ticket” screen. To resolve, select the “Allow Bluetooth® Permissions” button, and you will be taken to the settings screen where you will need to allow both the Location and Bluetooth® permissions. 

For assistance, please contact an Epic Pass expert through the chat feature on this website, or call (970) 754-0005.

How do I make sure the My Epic app will track my personalized ski/ride stats?

If you are using Mobile Pass & Lift Tickets in the My Epic app to track activity and record your ski/ride stats, you must enable GPS tracking when prompted during the login process. The app will not track activity automatically and requires active enablement of the tracking feature.

If you are using a physical pass or lift ticket card, your stats will automatically be tracked in the app and enabling GPS is not required.

How do I turn on GPS tracking for the day?

To track your stats for the day when using Mobile Pass & Lift Tickets, navigate to the tracking feature in the My Epic app and select "Start GPS Tracking." You will then be prompted to enable the My Epic app to use your location and to turn on GPS functionality.

If you are using a physical pass or lift ticket card, your stats will automatically be tracked in the app and enabling GPS is not required.

Should I turn GPS tracking off when not using the My Epic app?

Yes, you should turn off GPS tracking when you are not using the My Epic app to save the battery life on your phone.

Will GPS tracking work if I don’t have network or Wi-Fi signals on mountain?

Cellular service or Wi-Fi is not required to use GPS tracking.

Will Mobile Pass & Lift Tickets work if I don’t have network or Wi-Fi signals on mountain?

Cellular service or Wi-Fi is not required to use Mobile Pass & Lift Tickets.

How can I adjust who is in my household on the My Epic app or on Epicpass.com in My Account?

To add a new guest to your household:

• Sign into your account on epicpass.com.
• Navigate to the "My Profile" tab.
• Scroll to the bottom of the page and click or tap the orange "Add Household Member" button.
• Enter the new guest’s name, date of birth and a pass number, email address, or phone number, if available. (Entering this information allows us to avoid creating duplicate accounts).
• Click the orange add button.

To remove a guest from your household:

• Sign into your account on epicpass.com.
• Navigate to the "My Profile" tab.
• Scroll to the bottom of the page and locate the "Household Members" section.
• To the right of the guest, you would like to remove, click or tap the word "Remove."
• You will be prompted to confirm you would like to remove the guest.

How can I add a credit card to my account on the My Epic app to use Resort Charge?

Activate Resort Charge in the My Epic app by tapping on the pass/lift ticket image on the Home screen or Pass & Tickets screen. Then tap "Resort Charge," and then add your credit card to your account. Resort Charge through the My Epic app will work the same way it does with a physical pass or lift ticket card.

ON MOUNTAIN EXPERIENCE

Will I need to take my phone out of my pocket to scan my Mobile Pass or Mobile Lift Ticket in the lift line next season?

No, you will not need to remove your phone from your pocket when accessing the lifts. The My Epic app’s Mobile Pass & Lift Ticket technology will allow guests to activate their pass or lift ticket(s) directly on their phone, put their phone in their pocket, and get scanned, hands free, using specific Bluetooth® technology designed for low energy usage.

Does the My Epic app need to be open on my phone in order for my pass/lift ticket(s) to work?

Each guest will need to log in to the app and complete the prompted setup instructions, before their first Mobile Pass or Lift Ticket(s) can scan at a lift. Afterward, the app can be minimized and will function in the background on your phone.

Keep in mind, if you completely close out the app (i.e. fully shut down the app), you’ll need to re-open the app and ensure you see the green check mark for Mobile Pass & Lift Ticket to scan at a lift.

Can my phone scan the passes/lift tickets for my entire family (e.g., children)?

No, each individual will need to have their own pass or lift ticket, using either Mobile Pass, Mobile Lift Ticket, or a physical pass or lift ticket card to access the mountain. Children 13 and younger are eligible to use Mobile Pass & Lift Tickets with parent/guardian permission. To set up an account for a child, parents/guardians should open their personal My Epic app, click into their Account (icon on top right of screen), select “Setup Child Account,” then follow the prompts. Alternatively, children can use a physical pass or lift ticket card to access the mountain.

All passes and lift tickets associated with your email account that you purchased for other guests will be able to be sent via text or email to other guests for their use once they download the My Epic app and set up accounts.

If I (or someone I’m skiing with, e.g., friends or children) don’t use a smartphone, what are other options for lift access for them?

For any guest who does not use a smartphone or chooses to not utilize Mobile Pass & Lift Tickets, guests will still be able to use their physical pass & lift ticket cards to access the mountain.

Should I carry my physical pass or lift ticket card with me in addition to my Mobile Pass or Lift Ticket on the My Epic App?

It is recommended that you carry either your physical pass/lift ticket card OR your Mobile Pass/Lift Ticket. If you carry both, whichever is scanned first each day will be the active lift access type for the day.

What if I can’t access the My Epic app, what do I do?

If your My Epic App loses functionality for whatever reason, each resort will have the ability to print you a physical pass or lift ticket card at the base area ticket office in order to allow you to gain lift access for the day.

What should I do if my phone runs out of battery?

Keep in mind that the Bluetooth® technology used in the My Epic app is designed for low energy usage. That being said, we have added free charging stations in many resorts in convenient locations, and guests are always welcome to visit our ticket windows to get a physical card printed.

Where can I go in-resort for My Epic app support?

Our ticket agents and scanning staff will be able to help enable your Mobile Pass or Lift Ticket. You can also look for a Mobile Pass & Lift Ticket flag in the base area for My Epic app support.

Will there be phone charging stations on resort if my phone dies while using Mobile Pass & Lift Tickets?

You can find phone charging stations at select resorts’ base areas or in high traffic dining areas. Locate these charging stations by visiting a resort map and looking for the charging station icon. Many retail locations will also be selling cords and chargers for your convenience.

Can I use Mobile Pass & Lift Tickets when I purchase a Ski and Ride School lesson?

Ski and Ride School lessons will not be available on the My Epic app this year. All lessons require a valid lift ticket or season pass to participate. Please arrive at your lesson’s meeting location 30 minutes before the start time to allow time for check-in and meeting your instructor. Please visit a Ski & Snowboard Office prior to your lesson if you need support.

My child has their own phone and will use Mobile Pass & Lift Tickets this season. Can they use it for days they are in Ski and Ride School?

Ski and Ride School lessons that come with a lift ticket will not be available on the My Epic app this year. Please arrive at your lesson’s meeting location 30 minutes before the start time to allow time for check-in and meeting your instructor. Please visit a Ski & Snowboard Office prior to your lesson if you need support.

MY EPIC APP REPLACES THE EPICMIX APP

Does the My Epic app have the same functionality that EpicMix had?

The My Epic app has similar functionality that EpicMix had with new and upgraded features that will make your on-mountain experience even better. Most notably, My Epic will include a new Mobile Pass & Lift Tickets technology. It allows guests to buy their pass or lift ticket(s) online, activate it on the My Epic app, put their phone in their pocket, and get scanned, hands free, via Bluetooth® technology specifically designed for low energy usage.

The My Epic app will offer features to make sure you have the best possible experience on the mountain:

• Mobile Pass & Lift Tickets
• Interactive trail maps with GPS location tracking, and real-time and predictive lift line wait times
• Personalized stats, including vertical feet, number of lift rides and other data
• Account and pass information, including resort access and any restricted dates associated with your pass
• Mountain and resort alerts, including operational information like grooming updates, terrain status, snow reports and base conditions
• Weather updates, snow cams and more
• Exclusive Pass holder benefits with Epic Mountain Rewards on your phone
• Pay right on your phone with Resort Charge
• On-Demand Support to answer questions about the app live

Will I need to download the My Epic app if I already have the EpicMix app?

No, if you already have the EpicMix app on your device there is no need to download another app. If you have automatic updates turned on, the My Epic app will automatically update on your device with your regular app updates. Otherwise, you can manually initiate an app update through the Apple App Store and Google Play App Store.

Will "Track My Stats" history transfer over to the My Epic app from EpicMix?

Yes, your stats history will transfer from the EpicMix app into the new My Epic app.

ABOUT THE MEMBERSHIP

What is My Epic Gear and what does it include?

My Epic Gear is a new ski and snowboard gear membership program that provides the best benefits of gear ownership but with more choice, lower cost and no hassle. My Epic Gear members can sample the most popular and latest skis, snowboards, and boots for all types of terrain, weather conditions, and skill levels, subject to availability. My Epic Gear will also recommend options for a guest based upon their experience level, conditions, and the latest equipment choices. 

My Epic Gear will have 15 different leading brands and more than 50 of the most popular and latest ski and snowboard models available, including expert recommendations to help guests determine the right gear for their needs. My Epic Gear’s customized boot fittings will leverage scanning technology, powered by Volumental®, and members will have access to name brand, high-quality boots with insoles for a customized fit. Members can also opt out of choosing boots, if they prefer to use their own, and save $10 off of their daily use cost.

At the beginning of the season, My Epic Gear members can also select a favorite model of ski or snowboard and that gear will be tuned and available to them every day, at any participating resort, as long as the reservation for the favorite gear is made 7 days in advance of the first day of their scheduled visit.

My Epic Gear members can have their reserved gear delivered to where they are staying at Vail, Beaver Creek, Breckenridge, Keystone, and every day have the benefit of slopeside pick-up and drop-off, eliminating the need to haul gear to and from or around the resort.

The My Epic Gear member experience will be managed through the company’s new My Epic app, eliminating the need to wait in lines for gear. Members will select their desired gear, make reservations, and select slopeside pick-up or in resort delivery all within the My Epic app.

More information on eligible delivery locations and details of the 2023/24 winter pilot member experience will be shared by early December.

Why should I join My Epic Gear?

Own your gear? Say goodbye to dealing with the hassle of maintaining, storing, and traveling with your gear to, from, and around your destination resort with more choice and lower cost. Plus, when it’s time to wrap up for the day, convenient drop-off locations make hitting the après scene easier than ever before.   

Rent your gear? Avoid the hassle of having to wait in line for boots, skis, and sizing. Sample gear from more than 50 of the most popular and latest ski and snowboard models available, for less than the average daily cost of renting.

How much will My Epic Gear cost?

A full season gear membership for adults is a one-time fee of $50 per season, which will unlock the benefits of over 50 models of premium ski and snowboard gear, as well as the convenience of delivery and slopeside pick-up and drop-off, at a daily use rate of $50 per day. The My Epic Gear membership daily use rate is less than the average daily cost of owning gear for a guest and less than the price of premium demo rentals. Members can also opt out of choosing boots, if they prefer to use their own, and save $10 off of their daily use cost. Members may also add a helmet for $10 per day.  

My Epic Gear will be available for children under 18 starting in the 2024/25 winter season. Pricing will be announced in advance of the season.

When and where will My Epic Gear be available?

My Epic Gear membership will be offered exclusively to a limited number of eligible pass holders during the pilot program throughout the 2023/24 season at the following participating resorts: 

• Vail 
• Beaver Creek 
• Breckenridge  
• Keystone 

Expansion is planned for the 2024/2025 season at:  

• Whistler Blackcomb 
• Park City Mountain 
• Crested Butte 
• Heavenly 
• Northstar 
• Stowe 
• Okemo 
• Mount Snow  

How does the pilot work?

For the pilot only, guests who have purchased a 2023/24 North American pass product by October 17, 2023 will receive an email inviting them to learn more about the program. Details on how to apply to be considered for the My Epic Gear 2023/24 pilot program will be shared with these pass holders via email later in the fall. Those who complete an application and are selected for the 2023/24 pilot will be charged $50 upon selection to become a member for the entire season. 

From there, members will need to download the My Epic app to create their profile and make their gear reservations for the upcoming season. Use the app to receive expert gear recommendations, select the gear you want, sample different gear as often as you’d like, or request your chosen favorite model. You can also get customized boot fitting or bring your own boots and save $10 per day off the daily use fee. Once you reserve your gear, choose to get your gear slopeside or have it delivered to where you are staying at Vail, Beaver Creek, Breckenridge, or Keystone resort. After a day on the mountain, drop your gear off slopeside and have it waiting for you to pick up in the morning.

How long does a My Epic Gear membership last?

Membership will last the duration of the winter season at participating resorts.

How do I sign up for My Epic Gear?

For the pilot only, a limited number of Epic Pass Holders will have the opportunity to participate in the My Epic Gear at Vail, Beaver Creek, Breckenridge and Keystone during the 2023/24 season.

My Epic Gear officially launches ahead of the 2024/25 season, more details will be available closer to launch.

How can I participate in the My Epic Gear pilot?

Guests who have purchased a 2023/24 North American Pass product by October 17, 2023 will receive an email inviting them to learn more about the program. Details on how to apply to be considered for the My Epic Gear 2023/24 pilot program will be shared with these pass holder audiences this fall.  

Please note: You must be over 18 to be considered for the 2023/24 pilot. Pilot membership will be available for a limited number of selected pass holders for the 2023/24 winter season at Keystone, Breckenridge, Vail, and Beaver Creek resorts.

Any pass holders who apply for pilot membership will be notified of selection in early December. If selected for the pilot, you will be charged a one-time $50 fee to become a member for the entire 2023/24 season, and then only pay $50 per day you want to use the latest gear.

What if I need to make changes to my application for the pilot?

If you need to make changes to your My Epic Gear 2023/24 winter pilot membership application, including adding or removing household members and/or credit card information, please contact us at MyEpicGear@vailresorts.com before the application period closes on November 16, 2023. 

How do I use My Epic Gear?

If selected for the 2023/24 My Epic Gear pilot program, simply download the My Epic app and manage your entire My Epic Gear experience through the My Epic app. Reserve your gear in the My Epic app by selecting from over 50 of the most popular and latest ski and snowboard models and more than 60 boot fit combinations or setting a favorite for the season. Once you reserve your gear, pick up your gear slopeside daily or have it delivered to you in resort. After a day on the mountain, drop your gear off slopeside and have it waiting for you to pick up in the morning.

What if I am not selected for the 2023/24 winter pilot?

Spaces are limited for the 2023/24 My Epic Gear pilot program. If you applied and are not selected, you will be notified in early December and your credit card will not be charged.

My Epic Gear will officially launch in spring of 2024 for the 2024/25 winter ski season at the 12 resorts listed above, and eligible guests will have the opportunity to enroll at that time.

ABOUT THE GEAR

What gear is available?

My Epic Gear members can choose gear from a selection of 15 different leading brands and more than 50 of the most popular and latest ski and snowboard models, in addition to more than 60 boot fit combinations. 

The gear available will cover all ability levels, from beginner to expert, and all terrain types – from groomers to all mountain to powder. 

Participating brands for the 2023/24 winter pilot include skis from Atomic, Blizzard, Icelantic, K2, Nordica, Rossignol, Stöckli, and Volkl and snowboards from Burton, Capita, Jones, Lib Tech, Ride and Weston, with both skis and snowboards from Salomon.

Can I bring my own boots?

Yes, members are welcome to choose to use their own ski or snowboard boots and save $10 per day off the daily use fee, while still experiencing all the other benefits of My Epic Gear. 

What type of gear is included in my membership?

The My Epic Gear membership will include use of skis, snowboards, bindings, boots, and poles. Members can also opt out of choosing boots, if they prefer to use their own, and save $10 off of their daily use cost or add a helmet for $10 per day.  

What if I want to try new skis or a new snowboard during my reservation?

In the 2023/24 winter pilot, swap your gear by calling or stopping by a Member Services location at Vail, Breckenridge, Beaver Creek, or Keystone resort. Our experts will recommend alternative options and make the change there for you onsite, if available, or deliver to you at your preferred in-resort location the next day. 

How many uses will gear in the My Epic Gear program have?

My Epic Gear will offer the latest equipment to its members, fully maintained and tuned. The majority of gear will be current year products, with select gear having minimal usage from the prior year.

Will the gear be tuned?

Gear will be fully tuned, so members will always have the opportunity to ski and ride on well-maintained gear.

What if I don’t know which skis/snowboard to pick? How does My Epic Gear recommend a ski or snowboard for me?

When you create your profile in the My Epic app, My Epic Gear will collect information about your height, weight, ski/snowboarding ability, and the type of terrain and conditions you prefer. My Epic Gear will also record a history of reservations throughout the season and experts will recommend options for a guest based upon their experience level, conditions, and the latest equipment choices.

Will My Epic Gear be available for children?

My Epic Gear will be available for children starting in the 2024/25 winter season. Pricing will be announced in advance of the season.

ABOUT THE EXPERIENCE

How will my skis/snowboard/boots be delivered to me?

Members can select if they want their gear delivered to a specific address (hotel, condo, etc.) at Beaver Creek, Breckenridge, Keystone or Vail, or ready for them slopeside. As an example, guests could have their boots delivered to their in-resort condo and have their chosen skis/ snowboard conveniently waiting for them to pick up slopeside. At the end of each day, members can leave their skis or snowboard at designated slopeside drop-off locations and continue to pick up and drop off at these locations for the duration of their trip. This eliminates the need for members to haul their gear to and from the resort each day.

More information on eligible delivery locations will be shared by early December.

What are the pilot slopeside drop-off and pick-up locations?

• Vail: 
  • Vail Village, on snow, steps from Gondola One
  • Lionshead Village, on snow, next to Eagle Bahn gondola (also near Chair 8 Born Free Express Lift)
  • Golden Peak, on snow next to Chair 6 Riva Bahn Express Lift

• Beaver Creek: 
  
  • Beaver Creek Village, on snow near Chair 6 Centennial Express Lift
  • Beaver Creek Landing, next to Chair 15 Lower Beaver Creek Mountain Express Lift
  • Bachelor Gulch, steps from Chair 16 Bachelor Gulch Express Lift
  • Arrowhead, steps from Chair 17 Arrow Bahn Express Lift

• Breckenridge:
  • Peak 7, steps from Independence Superchair
  • Peak 8, steps from Colorado Superchair and Rocky Mountain Superchair 
  • Peak 9, steps from Quicksilver Superchair
  • Beaver Run, steps from Beaver Run Superchair

• Keystone:
  • River Run, next to River Run Gondola (also near Summit Express lift)
  • Mountain House, on snow near Peru Express Lift

How far in advance do I need to book my gear?

My Epic Gear members have the option to reserve any gear – across the 15 different leading brands and more than 50 of the most popular and latest ski and snowboard models – based on availability. Members can choose to sample gear or select a favorite pair of skis or snowboard for the ski season.

If sampling, members must make reservations two days in advance to have their gear delivered. Gear will be available for pick up at a Member Services location in resort for any reservations made less than two days in advance.

If members choose to set and use a favorite, reservations must be made least one week in advance to ensure their favorite model is waiting for them. 

Can my entire family have My Epic Gear memberships?

For the pilot only, a limited number of Epic Pass Holders will participate at Vail, Beaver Creek, Breckenridge and Keystone during the 2023/24 Winter ski season.

My Epic Gear memberships will be available for the entire family starting in the 2024/25 Winter season. More information on child memberships will be shared in advance of the season. 

If I don't want my gear delivered, how can I get my gear?

Delivery to your eligible in-resort location is included in your membership. If members prefer not to have their gear or boots delivered, they can pick up their gear slopeside or at a designated in-resort Member Services location along with their boots. 

Will I be able to swap out gear if I change my mind about the item I selected?

Yes, members will be able to swap out their gear with available inventory at the time of swap at Member Services locations.

What is the My Epic Gear boot fitting process?

Boots and boot fit, including customized insoles, will be recommended in the My Epic app based on measurements, ability level, and boot preference (comfort vs. performance) provided by members in their My Epic Gear profile. In the future, members will also have the option to use 3D foot scan technology via the My Epic app on their phone. Both options enable members to get boot recommendations without needing to step foot in a store.

What if I have additional questions?

Terms and conditions as well as more information on the 2023/24 winter pilot will be shared in the coming weeks. Stay tuned!

How can I use the My Epic app at Whistler Blackcomb this season?

The My Epic app unlocks the mountains at Whistler Blackcomb, offering lift access, real-time resort updates, personalized stats, account information and so much more.

Please note, while the My Epic app includes Mobile Pass & Lift Ticket(s) technology at Vail Resorts’ 36 U.S. resorts, this feature will NOT be available at Whistler Blackcomb this season. because the current gate system is not compatible with the Bluetooth TM technology required for Mobile Pass & Lift Tickets. Guests planning to visit Whistler Blackcomb must bring their physical pass or lift ticket card for lift access.

At Whistler Blackcomb, the app offers features to make sure you have the best possible experience on the mountain, including: 

• Interactive trail maps with GPS location tracking, and real-time and predictive lift line wait times
• Personalized stats, including vertical feet, days skied, lifts taken, resorts visited, resort most visited, highest elevation and distance – NOTE: Enabling GPS tracking required
• Account and pass information, including resort access and any restricted dates associated with your pass
• Mountain and resort alerts, including operational information like grooming updates, terrain status, snow reports and base conditions
• Weather updates, snow cams and more
• Exclusive Pass holder benefits with Epic Mountain Rewards on your phone
• Pay right on your phone with Resort Charge
• On-Demand Support to answer questions about the app live

At what resorts can I use the My Epic app?

The My Epic app is available at Vail Resorts' 37 owned and operated North American Resorts. Please note, while the My Epic app includes Mobile Pass & Lift Ticket(s) technology at Vail Resorts’ 36 U.S. resorts, this feature will NOT be available at Whistler Blackcomb this season. Guests planning to visit Whistler Blackcomb must bring their physical pass or lift ticket card for lift access.

Why isn’t the Mobile Pass & Lift Tickets feature available in the My Epic app at Whistler Blackcomb this season?

Mobile Pass & Lift Tickets will not be available at Whistler Blackcomb for the 2023/24 season. This is because the current gate system at Whistler Blackcomb is not compatible with the Bluetooth TM technology required for Mobile Pass & Lift Tickets. We are evaluating options to bring this innovative capability to life at Whistler Blackcomb in the future.

Guests planning to visit Whistler Blackcomb must bring their physical pass or lift ticket card for lift access. If you forget your physical pass or lift ticket card at home, please visit our Guest Services locations on-resort and we will be happy to print you a new one.

Canadian skiers/riders, who have an Epic Pass, will be able to use Mobile Pass at any of Vail Resorts’ 36 resorts in the U.S.

Will I be able to use Mobile Pass when visiting the United States on my Edge Card or Epic Australia Pass?

No, Edge Cards and Epic Australia Pass will not be compatible with Mobile Pass this season.

How do I access the My Epic app?

Download the My Epic app from the Apple App Store or Google Play App Store. If you have the EpicMix app on your phone, it will automatically update to the My Epic app.

How can I add a credit card to my account on the My Epic app to use Resort Charge?

Activate Resort Charge in the My Epic app by tapping on the pass image/lift ticket image on the Home screen or Pass & Tickets screen. Then tap "Resort Charge," and add your credit card to your account. Resort Charge through the My Epic app will work the same way it does with a physical pass or lift ticket card.

Will I need to download the My Epic app if I already have the EpicMix app?

No, if you already have the EpicMix app on your device there is no need to download another app. If you have automatic updates turned on, the My Epic app will automatically update on your device with your regular app updates.

Will "Track My Stats" history transfer over to the My Epic app from EpicMix?

Yes, your stats history will transfer from the EpicMix app into the new My Epic app.