ABOUT THE MEMBERSHIP

What is My Epic Gear and what does it include?

My Epic Gear is a new ski and snowboard gear membership program that provides the best benefits of gear ownership but with more choice, lower cost and no hassle. My Epic Gear members can sample the most popular and latest skis, snowboards, and boots for all types of terrain, weather conditions, and skill levels, subject to availability. My Epic Gear will also recommend options for a guest based upon their experience level, conditions, and the latest equipment choices. 

My Epic Gear will have 15 different leading brands and more than 50 of the most popular and latest ski and snowboard models available, including expert recommendations to help guests determine the right gear for their needs. My Epic Gear’s customized boot fittings will leverage scanning technology, powered by Volumental®, and members will have access to name brand, high-quality boots with insoles for a customized fit. Members can also opt out of choosing boots, if they prefer to use their own, and save $10 off of their daily use cost.

At the beginning of the season, My Epic Gear members can also select a favorite model of ski or snowboard and that gear will be tuned and available to them every day, at any participating resort, as long as the reservation for the favorite gear is made 7 days in advance of the first day of their scheduled visit.

My Epic Gear members can have their reserved gear delivered to where they are staying at Vail, Beaver Creek, Breckenridge, Keystone, and every day have the benefit of slopeside pick-up and drop-off, eliminating the need to haul gear to and from or around the resort.

The My Epic Gear member experience will be managed through the company’s new My Epic app, eliminating the need to wait in lines for gear. Members will select their desired gear, make reservations, and select slopeside pick-up or in resort delivery all within the My Epic app.

More information on eligible delivery locations and details of the 2023/24 winter pilot member experience will be shared by early December.

Why should I join My Epic Gear?

Own your gear? Say goodbye to dealing with the hassle of maintaining, storing, and traveling with your gear to, from, and around your destination resort with more choice and lower cost. Plus, when it’s time to wrap up for the day, convenient drop-off locations make hitting the après scene easier than ever before.   

Rent your gear? Avoid the hassle of having to wait in line for boots, skis, and sizing. Sample gear from more than 50 of the most popular and latest ski and snowboard models available, for less than the average daily cost of renting.

How much will My Epic Gear cost?

A full season gear membership for adults is a one-time fee of $50 per season, which will unlock the benefits of over 50 models of premium ski and snowboard gear, as well as the convenience of delivery and slopeside pick-up and drop-off, at a daily use rate of $50 per day. The My Epic Gear membership daily use rate is less than the average daily cost of owning gear for a guest and less than the price of premium demo rentals. Members can also opt out of choosing boots, if they prefer to use their own, and save $10 off of their daily use cost. Members may also add a helmet for $10 per day.  

My Epic Gear will be available for children under 18 starting in the 2024/25 winter season. Pricing will be announced in advance of the season.

When and where will My Epic Gear be available?

My Epic Gear membership will be offered exclusively to a limited number of eligible pass holders during the pilot program throughout the 2023/24 season at the following participating resorts: 

• Vail 
• Beaver Creek 
• Breckenridge  
• Keystone 

Expansion is planned for the 2024/2025 season at:  

• Whistler Blackcomb 
• Park City Mountain 
• Crested Butte 
• Heavenly 
• Northstar 
• Stowe 
• Okemo 
• Mount Snow  

How does the pilot work?

For the pilot only, guests who have purchased a 2023/24 North American pass product by October 17, 2023 will receive an email inviting them to learn more about the program. Details on how to apply to be considered for the My Epic Gear 2023/24 pilot program will be shared with these pass holders via email later in the fall. Those who complete an application and are selected for the 2023/24 pilot will be charged $50 upon selection to become a member for the entire season. 

From there, members will need to download the My Epic app to create their profile and make their gear reservations for the upcoming season. Use the app to receive expert gear recommendations, select the gear you want, sample different gear as often as you’d like, or request your chosen favorite model. You can also get customized boot fitting or bring your own boots and save $10 per day off the daily use fee. Once you reserve your gear, choose to get your gear slopeside or have it delivered to where you are staying at Vail, Beaver Creek, Breckenridge, or Keystone resort. After a day on the mountain, drop your gear off slopeside and have it waiting for you to pick up in the morning.

How long does a My Epic Gear membership last?

Membership will last the duration of the winter season at participating resorts.

How do I sign up for My Epic Gear?

For the pilot only, a limited number of Epic Pass Holders will have the opportunity to participate in the My Epic Gear at Vail, Beaver Creek, Breckenridge and Keystone during the 2023/24 season.

My Epic Gear officially launches ahead of the 2024/25 season, more details will be available closer to launch.

How can I participate in the My Epic Gear pilot?

Guests who have purchased a 2023/24 North American Pass product by October 17, 2023 will receive an email inviting them to learn more about the program. Details on how to apply to be considered for the My Epic Gear 2023/24 pilot program will be shared with these pass holder audiences this fall.  

Please note: You must be over 18 to be considered for the 2023/24 pilot. Pilot membership will be available for a limited number of selected pass holders for the 2023/24 winter season at Keystone, Breckenridge, Vail, and Beaver Creek resorts.

Any pass holders who apply for pilot membership will be notified of selection in early December. If selected for the pilot, you will be charged a one-time $50 fee to become a member for the entire 2023/24 season, and then only pay $50 per day you want to use the latest gear.

What if I need to make changes to my application for the pilot?

If you need to make changes to your My Epic Gear 2023/24 winter pilot membership application, including adding or removing household members and/or credit card information, please contact us at MyEpicGear@vailresorts.com before the application period closes on November 16, 2023. 

How do I use My Epic Gear?

If selected for the 2023/24 My Epic Gear pilot program, simply download the My Epic app and manage your entire My Epic Gear experience through the My Epic app. Reserve your gear in the My Epic app by selecting from over 50 of the most popular and latest ski and snowboard models and more than 60 boot fit combinations or setting a favorite for the season. Once you reserve your gear, pick up your gear slopeside daily or have it delivered to you in resort. After a day on the mountain, drop your gear off slopeside and have it waiting for you to pick up in the morning.

What if I am not selected for the 2023/24 winter pilot?

Spaces are limited for the 2023/24 My Epic Gear pilot program. If you applied and are not selected, you will be notified in early December and your credit card will not be charged.

My Epic Gear will officially launch in spring of 2024 for the 2024/25 winter ski season at the 12 resorts listed above, and eligible guests will have the opportunity to enroll at that time.

ABOUT THE GEAR

What gear is available?

My Epic Gear members can choose gear from a selection of 15 different leading brands and more than 50 of the most popular and latest ski and snowboard models, in addition to more than 60 boot fit combinations. 

The gear available will cover all ability levels, from beginner to expert, and all terrain types – from groomers to all mountain to powder. 

Participating brands for the 2023/24 winter pilot include skis from Atomic, Blizzard, Icelantic, K2, Nordica, Rossignol, Stöckli, and Volkl and snowboards from Burton, Capita, Jones, Lib Tech, Ride and Weston, with both skis and snowboards from Salomon.

Can I bring my own boots?

Yes, members are welcome to choose to use their own ski or snowboard boots and save $10 per day off the daily use fee, while still experiencing all the other benefits of My Epic Gear. 

What type of gear is included in my membership?

The My Epic Gear membership will include use of skis, snowboards, bindings, boots, and poles. Members can also opt out of choosing boots, if they prefer to use their own, and save $10 off of their daily use cost or add a helmet for $10 per day.  

What if I want to try new skis or a new snowboard during my reservation?

In the 2023/24 winter pilot, swap your gear by calling or stopping by a Member Services location at Vail, Breckenridge, Beaver Creek, or Keystone resort. Our experts will recommend alternative options and make the change there for you onsite, if available, or deliver to you at your preferred in-resort location the next day. 

How many uses will gear in the My Epic Gear program have?

My Epic Gear will offer the latest equipment to its members, fully maintained and tuned. The majority of gear will be current year products, with select gear having minimal usage from the prior year.

Will the gear be tuned?

Gear will be fully tuned, so members will always have the opportunity to ski and ride on well-maintained gear.

What if I don’t know which skis/snowboard to pick? How does My Epic Gear recommend a ski or snowboard for me?

When you create your profile in the My Epic app, My Epic Gear will collect information about your height, weight, ski/snowboarding ability, and the type of terrain and conditions you prefer. My Epic Gear will also record a history of reservations throughout the season and experts will recommend options for a guest based upon their experience level, conditions, and the latest equipment choices.

Will My Epic Gear be available for children?

My Epic Gear will be available for children starting in the 2024/25 winter season. Pricing will be announced in advance of the season.

ABOUT THE EXPERIENCE

How will my skis/snowboard/boots be delivered to me?

Members can select if they want their gear delivered to a specific address (hotel, condo, etc.) at Beaver Creek, Breckenridge, Keystone or Vail, or ready for them slopeside. As an example, guests could have their boots delivered to their in-resort condo and have their chosen skis/ snowboard conveniently waiting for them to pick up slopeside. At the end of each day, members can leave their skis or snowboard at designated slopeside drop-off locations and continue to pick up and drop off at these locations for the duration of their trip. This eliminates the need for members to haul their gear to and from the resort each day.

More information on eligible delivery locations will be shared by early December.

What are the pilot slopeside drop-off and pick-up locations?

• Vail: 
  • Vail Village, on snow, steps from Gondola One
  • Lionshead Village, on snow, next to Eagle Bahn gondola (also near Chair 8 Born Free Express Lift)
  • Golden Peak, on snow next to Chair 6 Riva Bahn Express Lift

• Beaver Creek: 
  
  • Beaver Creek Village, on snow near Chair 6 Centennial Express Lift
  • Beaver Creek Landing, next to Chair 15 Lower Beaver Creek Mountain Express Lift
  • Bachelor Gulch, steps from Chair 16 Bachelor Gulch Express Lift
  • Arrowhead, steps from Chair 17 Arrow Bahn Express Lift

• Breckenridge:
  • Peak 7, steps from Independence Superchair
  • Peak 8, steps from Colorado Superchair and Rocky Mountain Superchair 
  • Peak 9, steps from Quicksilver Superchair
  • Beaver Run, steps from Beaver Run Superchair

• Keystone:
  • River Run, next to River Run Gondola (also near Summit Express lift)
  • Mountain House, on snow near Peru Express Lift

How far in advance do I need to book my gear?

My Epic Gear members have the option to reserve any gear – across the 15 different leading brands and more than 50 of the most popular and latest ski and snowboard models – based on availability. Members can choose to sample gear or select a favorite pair of skis or snowboard for the ski season.

If sampling, members must make reservations two days in advance to have their gear delivered. Gear will be available for pick up at a Member Services location in resort for any reservations made less than two days in advance.

If members choose to set and use a favorite, reservations must be made least one week in advance to ensure their favorite model is waiting for them. 

Can my entire family have My Epic Gear memberships?

For the pilot only, a limited number of Epic Pass Holders will participate at Vail, Beaver Creek, Breckenridge and Keystone during the 2023/24 Winter ski season.

My Epic Gear memberships will be available for the entire family starting in the 2024/25 Winter season. More information on child memberships will be shared in advance of the season. 

If I don't want my gear delivered, how can I get my gear?

Delivery to your eligible in-resort location is included in your membership. If members prefer not to have their gear or boots delivered, they can pick up their gear slopeside or at a designated in-resort Member Services location along with their boots. 

Will I be able to swap out gear if I change my mind about the item I selected?

Yes, members will be able to swap out their gear with available inventory at the time of swap at Member Services locations.

What is the My Epic Gear boot fitting process?

Boots and boot fit, including customized insoles, will be recommended in the My Epic app based on measurements, ability level, and boot preference (comfort vs. performance) provided by members in their My Epic Gear profile. In the future, members will also have the option to use 3D foot scan technology via the My Epic app on their phone. Both options enable members to get boot recommendations without needing to step foot in a store.

What if I have additional questions?

Terms and conditions as well as more information on the 2023/24 winter pilot will be shared in the coming weeks. Stay tuned!